We get hundreds of customer support requests to solve everyday usage of Revit software. Mostly they arrive as emails with attachments, but others start by a phone call.
We have saved these as FAQ support topics based on an email Subject & Response form.
A typical topic sheet looks as follows…

Revit Platform
Attachments: PFC-Universal Columns (NZ).RFA PFC-Universal Columns (NZ).TXT
Hi,
Attached file refuses to display my Elevation symbols… [the Question]
Regards
ND
Hi,
I have looked at your issue... [the Answer]
Read a full How To on this topic.
Regards,
rich
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